Terms & Conditions

  1. Introduction
    1. These terms and conditions ("Terms") apply to all bookings for services made via <insert URL> and all URL’s operated by Southampton International Airport Limited (together referred to as the "Website"). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), Please then read Paragraphs 3 to 6 which apply to all customers.
    2. The Website is owned by Southampton International Airport Limited (Company Number: 2431858) which is incorporated in England. The registered office of Southampton International Airport Limited is Wide Lane, Southampton, S018 2NL.
    3. In these Terms "you" and "your" refer to any person who makes a booking via the website <insert URL> and "we", "us" and "the Airport" refer to Southampton International Airport Limited. The contract for car parking is made between you and Southampton International Airport Limited.
    4. The VAT number for Southampton International Airport Limited is 927 3652 08.
    5. These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
    6. Should you need to contact us please either email us at parkingenquiries.southampton@apcoa.com or call us on 0345 222 0541.
  2. Car Parking
    1. When you book car parking via the Website you will be given a unique booking reference number ("Booking Reference"), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you.
    2. The booking you make is non-transferable either from you to someone else or between different car parks.
    3. The booking of a reserved space you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.
    4. The terms and conditions of use of the car park are as follows:
      1. Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. However, if your actual entry and exit time changes from that specified in your booking, you will be liable for an additional £15 charge unless this takes your booking into the next 24 hour period in which case you will be liable for an additional day's charge at the current drive-up tariff.. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
      2. All prices shown are in pounds sterling and include VAT at the prevailing rate.
      3. When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.
      4. If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
      5. When you have parked your vehicle, it is your responsibility to:
        • lock your vehicle securely;
        • fully close all windows of your vehicle;
        • apply your handbrake properly;
        • engage any steering lock, alarm or immobiliser you have;
        • not leave any animal or person within your vehicle;
        • minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
      6. You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
      7. You must comply with all directional signage and other instructions when in the car park.
      8. The Airport does not accept liability for:
        • damage to your vehicle (whether caused accidentally or by way of vandalism);
        • theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.
      9. If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying: 
      10. While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
    5. In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
    6. We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
    7. If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
      • cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or
      • issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.
    8. The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:
      • conducting any service work, cleaning or repairs to your vehicle;
      • carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
      • filling or emptying of fuel tanks;
      • misusing or damaging any part of the car park;
      • parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff. Trailers are not permitted in any car park;
      • driving dangerously or too fast;
      • making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
      • filming or taking photographs;
      • cooking or lighting fires;
      • using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;
      • doing or attempting to do anything which is a criminal offence;
      • spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.
    9. Southampton International Airport Limited and APCOA Parking Ltd have a responsibility for the enforcement of parking restrictions which are essential for the free flow of traffic and for safety. Restrictions regarding use of this roadway will be indicated on signage displayed on the roadway and it is your responsibility to check that your vehicle is not in breach of any restriction.
      • APCOA Parking UK Ltd may issue Parking Charge Notices for breaches of the restrictions, including but not limited to;
        • Drop off and pick up activity is only permitted in designated areas in the Short Stay and Long Stay car parks
        • Do not obstruct access
        • Only park within marked spaces in the car parks
      • The charge payable for a Parking Charge Notice is £60 if paid within 28 days, reduced to £30 if paid within 14 days.
      • All appeals and enquiries relating to parking charge on this Private Road should be addressed to: APCOA Parking UK Ltd, PO Box 1010, Middlesex, UB8 9NT. Telephone: 0345 3037397
      • In the event of a breach of these restrictions, vehicle keeper details will be requested from the DVLA. Further fees may be incurred if the Parking Charge Notice is unpaid.
  3. Cancellations or changes to pre-bookings for car parking
    1. Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0345 222 0541 to cancel a booking or email parkingenquiries.southampton@apcoa.com.
    2. The Airport must receive notice of your cancellation at least 2 hours before the car park entry start date and time in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
    3. Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0345 222 0541 to amend a booking or email parkingenquiries.southampton@apcoa.com.
    4. Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 2 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
    5. No retrospective refunds will be made after the car park entry start date if you have not followed the cancellation and/or changes to booking procedures set out.
    6. No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
    7. Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
    8. No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
    9. Your statutory rights are not affected.
    10. If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
  4. Events beyond the Airport’s control
    1. The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines or train operators.
    2. Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 4.1.
  5. Our liability to you
    1. The Airport will act with reasonable skill and care when providing services to you.
    2. Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
    3. Without prejudice to Paragraph 5.2 above, the Airport’s liability to you for the provision of car parking services shall be limited to an aggregate of £50,000.
    4. The Airport does not accept liability for:
      1. any indirect or consequential loss; or
      2. any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
  6. General
    1. Any contract made between you and us via the Website is governed by English Law.
    2. We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
    3. These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

Last updated March 2020


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